Our Privacy Policy

George Banks Jewellers will always treat your personal information as strictly confidential. The storage and processing of your data will always fully comply with all Data Protection legislations. In all aspects of your data we will endeavour to ensure your privacy in every way possible.

Data We Obtain:

We obtain and use your data using the lawful basis of consent, contract and/or legitimate interest depending on the circumstances. The data we ask for will depend upon the situation but can include, although will not be limited to, the following:

  • Name
  • Address
  • Contact information such as email address or telephone number
  • Credit, debit card or other payment information

How we use your data:

There are situations both in store and on our website in which we will collect, store and use personal information. These include, but are not limited to:

  • Purchasing an item in store
  • Placing an order for an item in store
  • Play an order online either as an order to be posted out or as click and collect
  • Reserving an item either online or by telephone
  • Booking in an item(s) for repair, resizing, servicing or valuation
  • Online or telephone queries
  • If you request to be placed on waiting lists for watches or other products

We will use this data to:

  • Provide goods and services, including processing online orders
  • Manage any accounts that you have with us
  • Verify your identity
  • Inform you of service dates, repair estimates or completions
  • Access your proof of purchase for warranties and insurance purposes
  • Keep record of details of repairs, services and other work that has been carried out on our premises or by one of our partner workshops

From time to time, and with your permission, we may contact you via email with marketing materials detailing our new and existing collections, promotions and/or sales. We may also post out materials such as George Banks catalogues or invitations to our events. If you would like to stop receiving digital or postal communications from us, please contact us via email (gb.jewellers@hotmail.co.uk) or by telephone (01772 252051). You can cancel these communications at any time and can do so without forfeiting records of your purchases or repairs.